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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A pop-up window will show up. It offers detailed info about all the actions that you can perform on the given page. Each pop-up menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive library of how-to videos clarifying how to work with our hosting Control Panel. They're created for those of you who would like to see how things are being done instead of only reading articles. Thus, anyone can quickly become familiar with our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you are looking for, explore our comprehensive FAQ section, which covers questions asked by real clients and offers real solutions. We regulary update our Frequently Asked Questions database with new Q&A's in an attempt to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the answer you need in the FAQ section either, you can contact our great team of customer service technicians available 24x7 and ready to help you with any problem. Each trouble ticket you submit will be answered within 60 minutes (the average ticket response time is just 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 261029

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com